Cancellation Policy

Studio Policy: Online Voice Services At The Lucky Horse Studio, we're committed to providing high-quality online voice instruction with flexibility and transparency. This policy outlines our terms regarding booked appointments and payments. Your Responsibility for Booked Sessions: When you book a session with us, that time slot is reserved exclusively for you. We operate on a system where students are fully responsible for their booked appointment times. No Refunds or Rescheduling: Due to the nature of our booking and payment system, and because we commit our studio time to your reserved slots, we maintain a strict policy of no refunds or rescheduling for booked times. Your payment secures your dedicated four sessions, and these sessions must be used within the agreed-upon timeframe. This policy allows us to manage our schedule effectively and provide consistent availability for all students. We encourage you to carefully review your availability before booking your four-session block. If you have any questions about this policy, please don't hesitate to contact us before purchasing your sessions.

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