the Lucky Horse Studio

 

At The Lucky Horse Studio, we're committed to providing high-quality online voice instruction with flexibility and transparency. This policy outlines our terms regarding booked appointments and payments.

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Your Responsibility for Booked Sessions: When you book a session with us, that time slot is reserved exclusively for you. We operate on a system where students are fully responsible for their booked appointment times.

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Payment Structure: Four-Session Blocks: To keep things simple and avoid long-term commitments, we offer our online voice services in four-session blocks. You pay for these four sessions upfront. This structure allows you to experience our teaching style and see your progress without being tied into a lengthy contract.

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No Refunds or Rescheduling: Due to the nature of our booking and payment system, and because we commit our studio time to your reserved slots, we maintain a strict policy of no refunds or rescheduling for booked times.

 

Your payment secures your dedicated four sessions, and these sessions must be used within the agreed-upon timeframe. This policy allows us to manage our schedule effectively and provide consistent availability for all students.

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We encourage you to carefully review your availability before booking your four-session block. If you have any questions about this policy, please don't hesitate to contact us before purchasing your sessions.